Frequently Asked Questions

Question: What is included in the Package Price?

Answer: Frame with Plexiglas, acid-free mat with decorator fabric, embroidered design/words and pen.

Question: Can I purchase glass in lieu of Plexiglas?

Answer:Yes, however, please note that there will be an additional charge of $5. It may be easier for you to purchase a piece of glass from a local glass store or craft store, after you receive your Framed Signature Memory Keepsake. There's always the possibility of breakage during shipping.

Question: How do I determine the appropriate size frame and mat to order if my keepsake will be signed by family and/or friends?

Answer: Personalization makes it unique. The following is a guideline to follow if you plan to have people sign your keepsake. Remember, guests may include a verse or a few words recalling a fond memory in addition to providing their signature. Please keep in mind that a couple may provide only one signature, other individuals may write a poem.

• 11 X 14 with a Wallet Size Picture - Approximately 25 - 30 Signatures
• 11 X 14 with a 4 X 6 Picture - Approximately 25 Signatures
• 16 X 20 with a 5 X 7 Picture - Approximately 50 - 70 Signatures
• 20 X 24 with a 8 X 10 Picture - Up to 125 Signatures

Question: Can I purchase additional pens?

Answer: Yes - The price is $5 per pen.

Question: Are there special care instructions if I purchase Plexiglas?

Answer: It is IMPORTANT that the Plexiglas be cleaned with plastic cleaner and a non-abrasive cloth.

Question: Are there other designs available?

Answer:Yes - Contact one of our Design Consultants, and they will be happy to assist you.

Question: Can I change the wording or include additional wording?

Answer: Yes - please contact our Design Consultant whom will be able to assist you with pricing.

Shipping and Handling Prices are: $20; discounts are available for multiple purchases.

Suggestions

• It will be necessary to remove the Plexiglas or glass from the frame so that the guests can sign the keepsake.
• It is recommended that the mat remain in the frame. Therefore, signatures remain inside the display area when the mat is framed.
• Appoint someone to ensure that all guests sign the keepsake. You may wish to place the Framed Signature Memory Keepsake on a table near the doorway where your guests will be entering and/or exiting.
• You may wish to purchase additional acid-free, permanent ink pens. It is always a good idea to have one or two spares available.

Our Policies

Shipping Policy

We ship Monday through Friday, excluding holidays using DHL, UPS, or United States Postal Service. Once your custom-made keepsake is shipped, it will usually take 2-3 business days to arrive at your door step. We strive to honor all delivery requests. If you have a Rush order, additional shipping charges may result if priority or overnight delivery is necessary. Shipping and handling charges are $20.

Order Turnaround Time

We will strive to meet all deadlines, but kindly ask that you provide us with three to four weeks notification. As I am sure you are aware, there is a lot of work involved in the creation of our keepsakes, and we always take the time to ensure you receive a quality product.

Return Policy

Personalized and custom-made orders may not be cancelled or returned, unless you receive preauthorization. Please notify us within 5 days from receipt of any defective merchandise, incorrect information or incompleteness. Please contact our Toll Free number -1-877-500-TIME. All returns should be in original packaging and in original condition. Shipping and Handling charges are not refundable-sorry!

Payment Policy

We accept, Check, Credit Cards (American Express, Visa, Master Charge and Discover). Payment must be made in full before we can begin to create your custom-designed keepsake.

Sales Tax

For packages shipped to New Jersey or Indiana, a 6% sales tax applies.

Customer Service

Hotline number is: 1-877-500-TIME

Hours of Operations: Monday through Friday - 8:00 AM until 5:00 PM EST

Our Commitment ……..To provide our customers with a quality keepsake by date specified, and to help you Keep your Memories alive.